Privacy Policy
This page was last updated on 17-10-2023.
We value your trust. Therefore, it is our responsibility to protect your privacy. On this page, we explain what information we collect when you use our website, why we collect it, and how we use it to enhance your user experience. This privacy policy applies to the services of Crystalnova.co.za. Crystalnova.co.za is not responsible for the privacy practices of other websites or resources. By using our website, you accept our privacy policy. Crystalnova.co.za respects the privacy of all users and ensures that any personal information you provide is treated confidentially.
Our Use of Collected Data
Use of Our Services
When you sign up for one of our services, we may ask you to provide personal information. This data is used to deliver our services. The information is stored securely on our own servers or those of third parties. We do not combine this data with other personal information we may have.
Communication
If you send us an email or other messages, we may save those messages. Occasionally, we may request personal information relevant to the specific situation. This allows us to process your request and respond appropriately. The data is stored securely on our own servers or those of third parties. We do not combine this data with other personal information we may have.
Cookies
We collect data for research purposes to better understand our customers and tailor our services accordingly. This website uses "cookies" (text files placed on your computer) to analyze how users interact with the website. The information generated by the cookie about your use of the website may be transferred to Crystalnova.co.za or securely stored on third-party servers. We use this information to monitor website usage, compile reports on website activity, and provide other services related to website activity and internet usage.
Purposes of Use
We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent.
Third Parties
Information is not shared with third parties except for web applications and supplier integrations we use for our store and order processing, including the web store rating system. This data is used solely for these purposes and is not disclosed further. Additionally, information may be shared internally in certain cases. Our employees are required to maintain the confidentiality of your data.
Changes
This privacy statement is tailored to the use and capabilities of this website. Any changes and/or adjustments to this website may lead to changes in this privacy policy. We recommend reading this policy regularly.
Options Regarding Personal Data
We offer all visitors the opportunity to review, modify, or delete any personal data they have provided to us.
Modifying/Unsubscribing from the Newsletter Service
At the bottom of every email, you will find the option to update your information or unsubscribe.
SMS Marketing
We value your privacy and the information you choose to share with our SMS marketing service. This information is used to send text notifications (for your order, including abandoned checkout reminders), marketing offers via text, and transactional messages, including review requests. Our website uses cookies to track the items in your shopping cart, including when a purchase is abandoned. This information is used to determine when to send SMS reminders.
Modifying/Unsubscribing from Communications
If you wish to update your information or unsubscribe from our records, please contact us. You can find our contact information below.
Disabling Cookies
Most browsers are set to accept cookies by default, but you can configure your browser to reject all cookies or notify you when a cookie is being sent. However, some website features and services may not function properly if cookies are disabled in your browser.
Questions and Feedback
We regularly review our compliance with this privacy policy. If you have any questions about this privacy policy, please contact us at info@crystalnova.co.za.